Summary: As a Content Designer, you will enhance digital communications by merging research with clear, customer-focused language. Your role will significantly influence customer interactions with products and services, ensuring content is engaging and accessible. You will work collaboratively in an agile environment, taking ownership of content strategy and execution. This position is a 12-month contract with the possibility of extension, based in Leeds with a hybrid working arrangement.

Key Responsibilities:

• Create engaging, readable, and accessible content that enhances our customers' digital experiences.
• Develop empathy for our customers by understanding their needs, aspirations, and challenges.
• Take ownership as the content expert in an agile environment, ensuring alignment with product teams.
• Strategically evolve our conversations and identify opportunities to link them to other customer experiences.
• Share your expertise to help shape our overall design approach and contribute to a cohesive narrative.
• Maintain consistency in customer interactions across various topics and touchpoints.
• Promote effective writing as a tool to support and guide customers.

Key Skills:

• Proven experience as a UX writer, conversation designer, or content designer.
• Familiarity with working in complex environments, ideally within financial services.
• A collaborative mindset, ready to contribute to a busy, multi-disciplinary team.
• Flexibility in writing on-brand content in various tones of voice to suit different audiences.
• Strong ability to write concise, clear, and consistent copy across multiple channels.
• Confidence in influencing and managing stakeholders from product, risk, legal, and branding teams.
• Experience using design platforms, such as Figma, to collaborate effectively.

Salary (Rate): £600

City: Leeds

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT