Content Designer (Contract)
Posted Today by Softwire
£500 Per day
Outside
Undetermined
London Area, United Kingdom
Summary: The Content Designer role focuses on enhancing the Local AI service by creating user-centered content that is clear, accessible, and aligned with user needs. The position involves collaboration with various teams to develop service messaging, onboarding journeys, and content standards. The designer will utilize user research insights to improve content and ensure best practices are followed. This contract position is outside IR35 and requires a commitment of three days per week.
Key Responsibilities:
- Designing and improving user-centred service content
- Translating complex concepts into clear, plain English
- Supporting onboarding, engagement, and operational readiness activities
- Using user research insights to iterate and improve content
- Ensuring accessibility and Gov.UK content best practice is embedded throughout the service
- Collaborating across multidisciplinary agile delivery teams
Key Skills:
- Experience in content design and user-centered design principles
- Strong writing skills with the ability to simplify complex information
- Knowledge of accessibility standards and best practices
- Ability to collaborate effectively with cross-functional teams
- Experience with user research methodologies
Salary (Rate): £500 daily
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Content Designer - Outside IR35 - Contract - 3 days per week
We are seeking a Content Designer to support the evolution and scaling of the Local AI service beyond private beta. The role will work closely with Product, User Research, UCD, and Engineering teams to ensure user-facing content is clear, accessible, consistent, and aligned to user needs. The Content Designer will help shape service messaging, onboarding journeys, guidance, and communication approaches, ensuring councils and users can effectively engage with and adopt the service. The role will also support the development of content standards, tone of voice, and scalable content patterns as the product matures.
Key responsibilities include:
- Designing and improving user-centred service content
- Translating complex concepts into clear, plain English
- Supporting onboarding, engagement, and operational readiness activities
- Using user research insights to iterate and improve content
- Ensuring accessibility and Gov.UK content best practice is embedded throughout the service
- Collaborating across multidisciplinary agile delivery teams
The role is expected to play an important part in strengthening usability, adoption and scalability as the programme expands beyond beta delivery.
£500pd outside IR35
Start date: 20/05/2026
End date: 23/09/2026
About Softwire
Softwire is a leading UK technology and strategy consultancy. From enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering advanced CX and experience design.