Content / Conversational Designer

Content / Conversational Designer

Duration: 6 Months (Possibility for extension)

Location: London(2 days per week on site)

Rate: A highly competitive Umbrella day rate is available for suitable candidates

Role Profile

In this role, you'll combine research and insights with people-focused language to refine and develop conversations with our customers. You'll collaborate closely with product teams, provide expertise in design, and ensure consistency in our customer interactions across various touchpoints.

Key Responsibilities:

• Create engaging, readable, and accessible content for exceptional digital experiences.
• Develop empathy for our customers' needs, aspirations, and challenges.
• Act as the content expert in an agile environment.
• Strategically think about evolving conversations and identify opportunities for integration.
• Share expertise to shape the overall design approach.
• Maintain consistency in customer conversations across topics and touchpoints.
• Demonstrate the impact of effective writing on customer satisfaction.

Skills and Experience:

• Previous experience as a UX writer, conversation designer, or content designer.
• Familiarity with complex landscapes, preferably within financial services.
• Collaborative mindset and ability to thrive in a busy, multi-disciplinary team.
• Flexibility to write in various tones of voice while staying on brand.
• Strong ability to write concise, clear, and consistent copy for different channels.
• Excellent influence and stakeholder management skills.
• Proficiency in using design platforms such as Figma.

Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role ‘apply now’ to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.