Content / Conversation Designer
Posted 1 day ago by Pontoon Solutions
£600 Per day
Inside
Hybrid
London Area, United Kingdom
Summary: The role of Conversation Designer & Content Designer at Pontoon involves shaping AI-driven customer experiences for a leading UK financial services organization undergoing digital transformation. The position requires designing chatbot and voice journeys, as well as crafting accessible content for web and app interfaces. Candidates will collaborate with various teams to create user-centered interactions that simplify complex financial processes. This is a 6-month contract requiring on-site presence two days a week in London.
Key Responsibilities:
- Design end-to-end chatbot and voice journeys for customer interactions.
- Define intents, dialogue flows, and edge cases in collaboration with product, UX, tech, and compliance teams.
- Craft clear and accessible content for web and app journeys, simplifying complex information.
- Utilize research and data to enhance user journeys and ensure content meets customer and business needs.
Key Skills:
- Experience in conversation design, content design, or UX writing.
- Strong user-centered mindset.
- Ability to simplify complex information.
- Experience working in agile, cross-functional teams.
- Exposure to AI or conversational platforms.
Salary (Rate): £600.00 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Conversation Designer & Content Designer
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: London, 2 days per week on site required
Duration: 6-month contract
Rate: £550.00 - £600.00 via umbrella
A leading UK financial services organisation is undergoing a major digital transformation and investing heavily in AI-driven customer experiences. As part of this journey, we’re hiring both a Conversation Designer and a Content Designer to help shape how millions of customers interact with digital banking services.
The Roles:
Conversation Designer
You’ll design end-to-end chatbot and voice journeys, creating natural, human-centred interactions that simplify complex financial processes. You’ll define intents, dialogue flows and edge cases, working closely with product, UX, tech and compliance teams to deliver seamless AI-powered experiences.
Content Designer
You’ll craft clear, accessible content across web and app journeys, turning complex information into plain English. You’ll use research and data to shape user journeys, improve clarity and ensure content meets both customer and business needs.
What We’re Looking For
- Experience in conversation design, content design or UX writing
- Strong user-centred mindset
- Ability to simplify complex information
- Experience working in agile, cross-functional teams
- Exposure to AI or conversational platforms
This is a fantastic opportunity to influence digital experiences at scale within a forward-thinking, transformation-focused environment. Candidates will ideally show evidence of the above in their CV to be considered please click the “apply” button. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.