Content Consultant
Posted 4 days ago by Railpen
Negotiable
Undetermined
Hybrid
Darlington, England, United Kingdom
Summary: The Content Consultant (Marketing) role at Railpen involves creating high-quality, member-focused content for both print and digital platforms as part of the Customer Experience team. This is a fixed-term contract for 12 months, based in Darlington with a hybrid working arrangement. The position requires collaboration across teams and a focus on improving member experiences through data-driven content creation. Applicants must have the legal right to work in the UK and demonstrate a commitment to quality and community values.
Key Responsibilities:
- Support the day-to-day creation of high-quality, member-focused content for print and digital platforms.
- Collaborate with teams throughout the business to create and maintain content.
- Use data and insights to identify gaps and opportunities to improve members’ experiences.
- Demonstrate commitment to quality and accuracy in content creation.
- Adapt flexibly to changing priorities or deadlines.
Key Skills:
- Experience in a collaborative communications environment.
- Ability to write easy-to-understand, accurate, and engaging content.
- Familiarity with content management systems and communications tools.
- Excellent organization and writing skills.
- Customer-focused with a commitment to quality and accuracy.
- Proactive and able to quickly adapt to complex work.
Salary (Rate): undetermined
City: Darlington
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We have an exciting opportunity for a Content Consultant (Marketing) to join our Customer Experience team for a fixed term contract for a period of 12 months, working out of our Darlington office (hybrid working).
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here
The role
The role will involve supporting the day-to-day creation of high-quality, member-focused content for print and digital platforms. You will work collaboratively with teams throughout the business, using data and insights to create and maintain content, and help identify gaps and opportunities to improve members’ experiences. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
Ideally, you will have experience of working in a busy, collaborative communications environment, writing easy-to-understand, accurate and engaging content. Experience of working with content management systems and other communications tools or platforms is also desirable. You should be customer-focused with a commitment to quality and accuracy, have excellent organisation and writing skills, and be aware of best practice in content and communications. You will be proactive, able to get up to speed quickly with complex work and flexibly adapt to changing priorities or deadlines. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you
Rewarding you
A competitive salary (depending on experience) 28 days annual leave, plus bank holidays Defined Contribution pension Heath & Wellbeing Employee assistance programme Health cash plan Eye care vouchers Flu vaccination Lifestyle Give as you earn scheme Paid volunteering days
Next Steps
Please apply for the apply button or visit Careers Page by 5pm on 13th July 2025. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life