Summary: The Contact Team Member role at Clancy involves supporting customers by scheduling appointments and addressing concerns, playing a crucial part in the company's mission to enhance environmental and social prosperity. This position requires exceptional customer service skills and proficiency in IT, particularly with SAP and Genesys. The role also includes assisting in social media campaigns to generate more customer appointments. It is a fixed-term contract based in Huntingdon, Cambridgeshire.

Key Responsibilities:

• Serve as a primary point of contact for customers, scheduling metering appointments and addressing concerns.
• Maintain up-to-date systems and databases, providing analysis for performance management reviews.
• Assist in scheduling and planning work activities to efficiently serve customers.
• Support social media campaigns to generate more appointments for customers.

Key Skills:

• Exceptional customer service skills, especially over the phone.
• Proficiency in IT, ideally with expertise in SAP and Genesys.
• Outstanding written and verbal communication skills.
• Familiarity with customer communication channels such as social media, self-service, and email.

Salary (Rate): undetermined

City: Huntingdon

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other