Contact Centre Test Assurance Specialist
Posted 2 weeks ago by Experis UK
Negotiable
Undetermined
Hybrid
London, England, United Kingdom
Summary: The Contact Centre Test Assurance Specialist will lead the QA workstream for the Contact Centre Transformation programme, ensuring comprehensive testing coverage across critical areas. This role involves collaborating with vendors and internal stakeholders to provide independent QA assurance and support governance and reporting. The position requires strong experience in QA leadership within large-scale transformation programmes, particularly in Contact Centre environments.
Key Responsibilities:
- Lead the QA workstream for the Contact Centre Transformation programme.
- Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including regression testing, network configuration validation, backup and recovery, call recording functionality, integration with upstream/downstream systems, and rollback and contingency scenarios.
- Review, challenge, and validate vendor testing strategies and plans.
- Provide independent QA assurance to client QA leadership on testing completeness and quality, key risks and gaps, mitigations, and readiness for release.
- Collaborate closely with vendors (including Wipro) and internal stakeholders to ensure alignment and delivery quality.
- Support governance, reporting, and stakeholder communication across the transformation programme.
Key Skills:
- Test strategy, planning, and governance.
- Functional and non-functional testing (including regression, integration).
- Risk assessment and mitigation planning.
- Vendor management and challenge.
- Strong communication and reporting skills.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role Title: Contact Centre Test Assurance Specialist
Rate: £332
Location: London or Horsham 3 days on site
Key Responsibilities
- Lead the QA workstream for the Contact Centre Transformation programme.
- Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including:
- Regression testing
- Network configuration validation
- Backup and recovery
- Call recording functionality
- Integration with upstream/downstream systems
- Rollback and contingency scenarios
- Review, challenge, and validate vendor testing strategies and plans.
- Provide independent QA assurance to client QA leadership on:
- Testing completeness and quality
- Key risks and gaps
- Mitigations and readiness for release
- Collaborate closely with vendors (including Wipro) and internal stakeholders to ensure alignment and delivery quality.
- Support governance, reporting, and stakeholder communication across the transformation programme.
Required Experience
- Strong experience leading QA or Test Workstreams on large-scale transformation programmes.
- Proven expertise in Contact Centre / CCaaS transformations.
- Deep understanding of testing across complex, integrated environments.
- Experience working with multi-vendor delivery models and providing independent assurance.
- Strong stakeholder management skills, including interaction with senior QA and programme leadership.
Key Skills
- Test strategy, planning, and governance
- Functional and non-functional testing (incl. regression, integration)
- Risk assessment and mitigation planning
- Vendor management and challenge
- Strong communication and reporting skills
Location Hybrid: 2-3 days per week onsite in London or Horsham
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