Contact Centre Technical Business Analyst
Posted 1 week ago by 1752915828
Negotiable
Undetermined
Undetermined
Birmingham, England, United Kingdom
Summary: The Contact Centre Technical Business Analyst will engage with stakeholders to gather, analyze, and document business requirements specific to contact centre operations. The role involves designing and delivering innovative solutions on the Genesys platform to enhance voice communication processes.
Key Responsibilities:
- Engage with stakeholders to elicit, analyze, and document business requirements.
- Design and deliver innovative solutions on the Genesys platform.
- Improve voice communication processes within contact centre operations.
Key Skills:
- Experience with the Genesys platform.
- Strong analytical and documentation skills.
- Ability to engage with stakeholders effectively.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Engage with stakeholders to elicit, analyse, and document business requirements relating to contact centre operations. Design and deliver innovative solutions on the Genesys platform to improve voice...