Contact Centre Manager
Posted 1 day ago by Michael Page
£38,000 Per year
Inside
Undetermined
Warrington
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- 6 month FTC with the possibility of being made perm
- An opportunity to work for a well-respected business
About Our Client
Michael Page have partnered with a well-respected & leading not for profit business and they are looking for an experienced Contact Centre Team Leader to join their Warrington team on a 6 month FTC. This has the opportunity to be extended or go perm!
Job Description
As a Contact Centre Team Leader you will:
- Support the Manager in the delivery of best in practice front-line customer service
- Ensure the implementation of the improvement plan across the team
- Track the performance of the team and offer suggestions for areas of improvement
- Carry our performance reviews with various staff members to ensure they are working towards their KPI's
- Taking a proactive approach to customer care, ensuring high customer satisfaction.
- Have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the relevant CRM systems.