Halliwell Jones Warrington is looking for a Contact Centre Agent.Your roleThe position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop.Your ResponsibilitiesTo deal with on a daily basis all inbound service calls for the group s service centres in relation to service booking and other service-related items.To make outbound calls in relation to promotions, seasonal campaigns, service follow-up work and other service-related items.To maximise the revenue of the Group service departments through the upsell of products and services as well as the handling of customer objections.Your profilePrevious experience in a similar role working for a prestige brand.Excellent customer service skills.Reliable and focussed.Ability to work well under pressure and to tight deadlines.Ability to work within a team environment.Excellent attention to detail.Proven track record in telesales.Ability to use own initiative.Experience communicating with Senior Management.Technician Background (Desirable but not essential).Service Advisor Background (Desirable but not essential).Ability to work weekends.Rewards22 days holiday plus bank holidays AND your birthday off!We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.Family-run business and friendly cultureSpecialist training with BMW UKBMW accreditationOngoing development and achievable career pathState of the art facility and working environmentLife Assurance Scheme











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