Contact Center Consultant
Posted 1 day ago by ECS Resource Group
£80 Per hour
Undetermined
Hybrid
Alcester, England, United Kingdom
Summary: The Contact Centre RFP Lead role involves guiding and optimizing contact centre operations through cloud-based solutions over a 6-month contract. The consultant will assess, implement, and enhance CCaaS solutions to improve customer service and operational efficiency. Key responsibilities include managing the end-to-end RFP procurement process for a new telephony system and collaborating with clients and internal teams. The ideal candidate should possess a strong background in cloud-based contact center solutions and relevant hands-on experience.
Key Responsibilities:
- Assess, implement, and optimize CCaaS solutions for contact centre operations.
- Manage the end-to-end RFP procurement process for the new telephony CCaaS system.
- Work closely with clients to understand their business needs and translate them into tailored solutions.
- Collaborate with 3rd parties and internal project teams to deliver the solution.
Key Skills:
- Strong background in cloud-based contact center solutions.
- Hands-on experience in system design, integration, and troubleshooting of CCaaS platforms.
- Ability to assess and implement operational improvements.
- Excellent communication and client management skills.
Salary (Rate): £80.00/hr
City: Alcester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Contact Centre RFP Lead
Location: Alcester (1/2 days per week in office)
Contract Length: 6 months
Rate: TBC
Role Profile
We are looking for a telephony consultant for a 6-month contract to help guide and optimize our contact centre operations using cloud-based solutions. In this role, you will be responsible for assessing, implementing, and optimizing CCaaS solutions that enhance customer service and drive operational efficiency. The ideal candidate will have a strong background in cloud-based contact center solutions, with hands-on experience in system design, integration, and troubleshooting of CCaaS platforms. You will work closely with clients to understand their business needs and translate those into tailored solutions. The core deliverable of this role will be to manage an end-to-end RFP procurement process of the new company telephony CCaas system, aswell as working with 3rd parties and internal project teams to deliver the solution.