Contact Center BA
Posted 2 weeks ago by Tachyon Technologies
Negotiable
Undetermined
Hybrid
Remote or Chicago, Illinois
Summary: The role of Contact Center BA involves working on a project that focuses on migrating from the Cisco platform to the NiCE platform. Candidates should have experience with Contact Center applications, particularly Cisco, NiCE, or Genesys. The position is flexible in terms of location, allowing for remote work or being based in Chicago, Illinois.
Key Responsibilities:
- Work on the migration project from Cisco platform to NiCE platform.
- Utilize experience in Contact Center applications like Cisco, NiCE, or Genesys.
- Collaborate with team members to ensure a smooth transition between platforms.
Key Skills:
- Experience with Contact Center applications (Cisco, NiCE, Genesys).
- Knowledge of migration processes between platforms.
- Ability to work collaboratively in a team environment.
Salary (Rate): undetermined
City: Chicago
Country: United States
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Skills Set:
- We need resource who has experience in Contact Center applications like Cisco/NiCE/Genesys.
- The project is of migration from Cisco platform to NiCE platform.
- Anyone having knowledge of NiCE or Cisco would be excellent, but if we can get someone with Genesys knowledge, that will work also.