Contact Center Agent
Posted 1 week ago by Pontoon Solutions
Negotiable
Undetermined
Hybrid
Manchester, England, United Kingdom
Summary: The role of Contact Centre Operative involves engaging with customers, resolving inquiries, and providing trading support within a leading bank in Manchester. This position offers a hybrid working arrangement and opportunities for career growth in the financial services sector. The ideal candidate will possess excellent communication skills and a proactive approach to problem-solving. This is a temp-to-perm position with a competitive salary.
Key Responsibilities:
- Handle around 80% of inquiries over the phone, delivering quick, clear, and professional responses.
- Investigate shareholder account discrepancies and take ownership until resolution.
- Execute telephone trades accurately and compliantly, following internal procedures.
- Work closely with other teams to resolve complex issues and keep shareholders informed.
- Track and close out open items daily to ensure first-class service delivery.
Key Skills:
- Excellent communication skills.
- Proactive, problem-solving mindset.
- Professional, positive attitude.
- Desire to grow within a respected financial institution.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Contact Centre Operative
Duration: 12 months, temp to perm
Location: Manchester/Hybrid (four days per week in the office)
Salary: Competitive
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Join a Leading Bank as a Contact Centre Operative – Manchester City Centre
Temp to Perm | Competitive Salary | Hybrid Working | Career Growth Opportunities
Our client, a top name in the banking industry, is looking for 5 enthusiastic Contact Centre Operatives to join their vibrant team in Manchester City Centre. This is your chance to grow your career in financial services, with fantastic training, support, and the potential for a permanent position.
What You’ll Do
As a Contact Centre Operative, you’ll be the friendly voice and problem-solver for shareholders — ensuring every query is handled with care, accuracy, and professionalism. Your day-to-day will include:
- Engaging with Customers: Handle around 80% of inquiries over the phone, delivering quick, clear, and professional responses.
- Investigating & Resolving Issues: Use your attention to detail to investigate shareholder account discrepancies and take ownership until resolution.
- Trading Support: Execute telephone trades accurately and compliantly, following internal procedures.
- Team Collaboration: Work closely with other teams to resolve complex issues and keep shareholders informed.
- Follow-Up & Accountability: Track and close out open items daily to ensure first-class service delivery.
What You’ll Bring
Excellent communication skills and a genuine passion for helping people. A proactive, problem-solving mindset and ownership of your work. A professional, positive attitude and desire to grow within a respected financial institution.
Why You’ll Love It Here
Hybrid Working: Enjoy flexibility with a mix of home and office work. Career Development: Benefit from full training, coaching, and opportunities to advance your career. Supportive Environment: Join a friendly, energetic team that values collaboration and celebrates success.
Take the next step in your career today! Apply now and become part of a team that’s shaping the future of customer service in banking.
How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.