Contact Center Agent
Posted 2 days ago by Empresaria Group plc
Negotiable
Undetermined
Undetermined
Ipswich, England, United Kingdom
Summary: The Contact Centre Agent role involves managing inbound pension-related queries while providing exceptional customer service. The position is based in Ipswich and requires collaboration within a supportive team environment to meet daily performance targets. Candidates should possess strong communication skills and the ability to work under pressure. Previous experience in a contact centre or pensions is advantageous.
Key Responsibilities:
- Handle inbound calls relating to occupational pension schemes.
- Respond to member queries via phone and email.
- Provide support to the administration and customer service team.
- Escalate calls appropriately and follow set procedures.
- Maintain and expand knowledge of pension processes.
- Make outbound calls when needed.
- Work collaboratively within a supportive team environment.
- Meet daily KPIs, including handling 50 calls per day.
- Complete timesheets accurately and on time.
Key Skills:
- Strong written and verbal communication skills.
- Excellent customer service abilities.
- Ability to work under pressure and meet targets.
- Contact centre or pensions experience is advantageous.
Salary (Rate): undetermined
City: Ipswich
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Hiring: Contact Centre Agent
Location: Redhill (Surrey) or Ipswich
We are recruiting a motivated Contact Centre Agent to join our client’s busy and friendly customer service team. This role involves handling inbound pension-related queries while delivering a high-quality service experience.
Role Responsibilities:
- Handle inbound calls relating to occupational pension schemes .
- Respond to member queries via phone and email.
- Provide support to the administration and customer service team.
- Escalate calls appropriately and follow set procedures.
- Maintain and expand knowledge of pension processes.
- Make outbound calls when needed.
- Work collaboratively within a supportive team environment.
- Meet daily KPIs, including handling 50 calls per day.
- Complete timesheets accurately and on time.
Skills & Experience:
- Strong written and verbal communication skills.
- Excellent customer service abilities.
- Ability to work under pressure and meet targets.
- Contact centre or pensions experience is advantageous.
If you're interested we’d love to connect, please feel free to send your most recent CV to my e-mail at manjusha.kumaran@empresaria.com