PREVIOUS APPLICANTS NEED NOT APPLYTo book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.To be responsive to patient preferences regarding the date and time of appointments wherever possibleTo utilise appropriate databases such as DoS Matrix (for indirectly bookable referrals), Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data qualityTo utilise the e-Referral System (eRS) to locate and identify patient s referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach ListTo deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding. To ensure that all enquiries are completed according to departmental procedures and within set quality standardsTo book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.To be responsive to patient preferences regarding the date and time of appointments wherever possibleTo utilise appropriate databases such as DoS Matrix (for indirectly bookable referrals), Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data qualityTo utilise the e-Referral System (eRS) to locate and identify patient s referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach ListTo liaise closely with the clinical and administration staff in various hospital departments and GP surgeries. Ensure accurate information is given at all timesTo assist with the training of new team membersAssist where appropriate with administrative work for other departments within OUH.Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.For further details / informal visits contact: Name: Kate Eeles Job title: Patient Contact Centre & 2WW Manager Email address: kate.eeles@ouh.nhs.uk Telephone number: 01865 231568











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