Contact and Referral Officer, Buckinghamshire
Posted 6 days ago by Vitalis
£22 Per hour
Undetermined
Undetermined
Buckinghamshire
Summary: The Contact and Referral Officer role in Buckinghamshire involves being the first point of contact for public and partner agencies regarding concerns about children and young people. The officer will provide information, advice, and support, while also processing and screening contacts efficiently and safely. The position requires close collaboration with various services to ensure timely resolution of queries and appropriate referrals. This is a contract role with a pay rate of up to £22 per hour.
Key Responsibilities:
- Act as the first point of contact for public and partner agencies regarding child and young person enquiries.
- Provide appropriate information and advice, distinguishing between different levels of need.
- Process and screen contacts from professionals and families in a timely and safe manner.
- Analyze historical information and make recommendations based on a threshold document.
- Develop links with universal and voluntary sector services for effective query resolution.
- Liaise with the Multi Agency Safeguarding Hub and Localities Service Teams.
- Provide information and advice to partner agencies working with local children and families.
- Assist the Family Information Service in resolving public queries.
- Troubleshoot and resolve queries related to the Early Years’ Service.
Key Skills:
- Experience in child welfare or social work.
- Strong communication and interpersonal skills.
- Ability to analyze information and make informed recommendations.
- Knowledge of safeguarding procedures and relevant legislation.
- Experience in liaising with various agencies and services.
- Organizational skills to manage multiple enquiries efficiently.
Salary (Rate): £22 per hour
City: Buckinghamshire
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Contact and Referral Officer, Buckinghamshire Pay rate to up to 22 per hour Contract role Vitalis are recruiting for an experienced Contact and Referral Officer to work in a team in Buckinghamshire. To be the first point of contact for members of the public and partner agencies with enquiries or concerns about a child or a young person, providing appropriate information and advice, and distinguishing between enquiries that range from basic advice and support to those that need early help services, to those where a child’s safety and welfare may be at risk. To provide a single point of contact for members of the public and partner agencies who may have concerns over a child or young person. To process and screen contacts from professionals and families concerning children with identified needs in a timely, efficient and safe manner providing information and advice as necessary within 24 hours. To analyse historical information presenting issues and form recommendations for the team manager by using a threshold document and guidance to determine what level of service is appropriate or needed. To develop close links with universal and voluntary sector services in order to resolve queries effectively, sign post or assist partner agencies in making referrals. Develop close liaison with the Multi Agency Safeguarding Hub and Teams in Localities Service. To ensure that contacts/information are progressed in a timely and safe manner. Provide information and advice to partner agencies (whether statutory or voluntary sector) who work with local children and families. To liaise with the Family Information Service to assist in and resolve queries from members of the public. To troubleshoot and resolve queries relating to the Early Years’ Service, providing eligibility advice according to set criteria. Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children’s Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.