Consultant User Researcher / Service Designer - Ireland Wide

Summary: The role of Consultant User Researcher/Service Designer involves working with Deloitte on a high-profile public sector healthcare project in Ireland. The position requires leading user research and design workshops to improve service experiences through design-led thinking. Candidates will collaborate with cross-functional teams to translate insights into actionable service improvements while traveling across Ireland. This is a contract position for an initial duration of 9 weeks with all travel expenses covered.

Key Responsibilities:

• Lead and facilitate collaborative workshops and co-design sessions with stakeholders and users.
• Conduct user research to surface insights and map current experiences and pain points.
• Translate research findings into actionable recommendations and service design artefacts.
• Review and analyse existing systems and processes to identify opportunities for improvement.
• Collaborate with multidisciplinary teams to deliver strategic, user-centred solutions.
• Present findings and design concepts to internal and client stakeholders clearly and persuasively.
• Travel to client sites across Ireland as part of a hands-on, field-driven design approach.

Key Skills:

• Strong facilitation and workshop leadership capabilities.
• Solid understanding of design thinking and service design methodologies.
• Excellent interpersonal and stakeholder management skills.
• A strategic mindset with the ability to connect user needs with organisational objectives.
• Strong analytical ability to assess systems, journeys, and data.
• Prior healthcare industry experience is a plus, but not a requirement.
• Comfortable with travel across Ireland; expenses fully reimbursed.

Salary (Rate): undetermined

City: Dublin

Country: Ireland

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Consulting