Conseiller d'ret H/F

Summary: The role of Conseiller d'Accueil at LCL involves being the primary point of contact for clients entering the agency, focusing on customer satisfaction and building trustful relationships. The position requires effective communication and adaptability to assist clients with their banking needs across various channels. The successful candidate will have opportunities for career progression within a collaborative agency environment. This role is part of LCL's commitment to inclusivity and customer-centric service.

Key Responsibilities:

• Welcome and advise clients at the agency through multiple channels (in-person, phone).
• Analyze client needs and respond effectively, directing them to dedicated advisors when necessary.
• Assist clients with mobile applications, online banking, and electronic signatures.
• Perform all standard banking operations for clients.
• Support clients in using digital banking services, including remote banking.
• Ensure effective client communication through agency materials.

Key Skills:

• Autonomous, curious, and responsive.
• Strong listening and adaptability skills with a customer-oriented mindset.
• Goal-driven with a focus on performance.
• Emphasis on rigor and organization.
• Minimum educational qualification of Bac + 2/3 with significant experience in customer service.

Salary (Rate): undetermined

City: Guéret

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other