Summary: The role of Conseiller d'Accueil at LCL in Nancy involves being the primary point of contact for clients entering the agency, focusing on customer satisfaction and building trustful relationships. The position requires effective communication and adaptability to assist clients with their banking needs across various channels. The successful candidate will also have opportunities for career progression within the organization. LCL emphasizes inclusivity and is committed to supporting diversity in the workplace.

Key Responsibilities:

• Welcome and advise clients at the agency through various channels (in-person, phone).
• Analyze client needs and respond effectively, directing them to dedicated advisors if necessary.
• Assist clients with mobile applications, online banking, and electronic signatures.
• Perform all routine banking operations for clients.
• Support clients in using digital banking services, including remote banking.
• Ensure effective client communication through agency materials.

Key Skills:

• Autonomous, curious, and responsive.
• Strong listening and adaptability skills with a customer-oriented mindset.
• Goal-oriented with a focus on performance.
• Emphasis on rigor and organization.
• Minimum education level of Bac + 2/3 with significant experience in customer service.

Salary (Rate): undetermined

City: Nancy

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other