Summary: The role of Conseiller clientèle Particuliers at LCL in Troyes involves serving as a trusted advisor to individual clients in banking and insurance, providing tailored advice and support for their financial projects. The position emphasizes building strong client relationships and ensuring customer satisfaction through proactive engagement and the use of digital tools. Candidates are expected to have a background in banking or commerce, with a focus on client satisfaction and relationship management. This role is part of a collaborative agency environment aimed at enhancing client experiences.

Key Responsibilities:

• Provide tailored responses to clients using a variety of banking products (consumer credit, real estate, insurance, etc.) and build trust-based relationships.
• Develop a commercial portfolio through proactive engagement and support clients using digital tools (video conferencing, remote sales, multi-channel client journey, mobile app).
• Adapt advice and support based on client profiles to address their specific needs.
• Manage day-to-day account operations and assess associated risks.
• Contribute to overall client satisfaction at the agency and assist in training new agency staff.

Key Skills:

• Bac +3 degree and experience in banking or commerce with attentive clientele.
• Strong interpersonal skills and a commitment to client satisfaction.
• Proactive, autonomous, and curious with a focus on performance and responsibility.
• Ability to adapt to change and leverage initial commercial experiences for client portfolio development.
• Optimistic and responsive, acting as a trusted collaborator for clients.

Salary (Rate): undetermined

City: Troyes

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other