Summary: The role of Conseiller clientèle Particuliers at LCL in Saint-Avold involves serving as a trusted advisor to individual clients in banking and insurance, providing tailored advice and support for their financial projects. The position emphasizes building strong client relationships and ensuring satisfaction through proactive engagement and expertise. Candidates will work collaboratively within a team to enhance client experiences and contribute to the agency's overall success.

Key Responsibilities:

• Provide tailored responses to clients using a variety of banking products (consumer credit, real estate, insurance, etc.) while building trust-based relationships.
• Develop a commercial portfolio through proactive engagement and utilize digital tools for client support (video conferencing, remote sales, multi-channel client journey, mobile app).
• Adapt advice and support based on client profiles to address their specific needs.
• Manage day-to-day account operations and assess associated risks.
• Contribute to overall client satisfaction and assist in training new agency staff.

Key Skills:

• Minimum educational qualification of Bac +2/3 with experience in banking or customer service.
• Strong interpersonal skills and a commitment to client satisfaction.
• Ability to work autonomously, be proactive, and adapt to changes.
• Experience in commercial roles with a focus on performance and responsibility.
• Optimistic and responsive attitude, acting as a reliable collaborator for clients.

Salary (Rate): undetermined

City: Saint-Avold

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other