Summary: The role of Conseiller clientèle Particuliers at LCL involves serving as a trusted advisor to individual clients in banking and insurance, providing tailored advice and support for their short and long-term projects. The position emphasizes building strong client relationships and ensuring customer satisfaction while developing a commercial portfolio. The successful candidate will work collaboratively within a team and contribute to the overall client satisfaction of the agency. This position is part of a national bank that prioritizes customer satisfaction and inclusivity.

Key Responsibilities:

• Provide tailored responses to clients using a diverse range of products (consumer credit, real estate, insurance, etc.) and build trust-based relationships.
• Develop a commercial portfolio through proactive engagement and support clients using digital tools (video conferencing, remote sales, multi-channel customer journey, mobile app).
• Adapt advice and support based on client profiles to address their specific needs.
• Manage day-to-day account operations and assess associated risks.
• Contribute to the overall satisfaction of all agency clients and assist in training new agency staff.

Key Skills:

• Bac +2/3 qualification with banking or commercial experience with attentive clientele.
• Strong interpersonal skills and a focus on customer satisfaction.
• Proactive, autonomous, curious, and capable of adapting to change.
• Ability to measure responsibility and risk while aiming for performance.
• Experience in a commercial environment, including internships or apprenticeships for recent graduates.

Salary (Rate): undetermined

City: Lesparre

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other