Summary: The role of Conseiller Clientèle Recouvrement Amiable at BNP Paribas involves negotiating with clients to resolve overdue accounts while maintaining a positive customer relationship. The position is based in Nantes and is offered as a 6-month fixed-term contract, with opportunities for professional development and a dynamic work environment. The successful candidate will work within a team focused on customer service and debt recovery, utilizing modern tools to enhance productivity. The role also includes the potential for hybrid working arrangements after achieving a certain level of autonomy.

Key Responsibilities:

• Negotiate solutions for clients in arrears while adhering to ethical standards and client protection principles.
• Utilize available resources to establish contact with clients, ensuring compliance with company values.
• Reduce the recurrence of overdue accounts through effective listening and corrective actions with clients.

Key Skills:

• Experience in customer relations, preferably in credit recovery.
• Strong communication skills, both verbal and written.
• Analytical skills and ability to work collaboratively in a team environment.
• Educational background of Bac +2 to Bac +5.
• Minimum of 2 years of experience in customer service, ideally in debt recovery.

Salary (Rate): undetermined

City: Nantes

Country: France

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Finance