Conseiller Accueil en éappui - Secteur ANNECY ET VALLEES H/F

Summary: The role of Conseiller Accueil en éappui involves being the primary point of contact for clients entering the agency in the Annecy and Valleys sector. The position emphasizes customer satisfaction, relationship building, and effective communication while assisting clients with their banking needs. The successful candidate will work closely with agency advisors and have opportunities for career progression within the organization. This position is part of LCL, a national bank committed to client satisfaction and inclusivity.

Key Responsibilities:

• Welcome and advise clients at the agency through various channels (in-person, phone).
• Analyze client needs and respond effectively, directing them to dedicated advisors when necessary.
• Assist clients with mobile applications, online banking, and electronic signatures.
• Perform all routine banking operations for clients.
• Support clients in using digital banking services, including remote banking.
• Ensure effective client communication through agency support materials.

Key Skills:

• Minimum education level of Bac + 2 / L2.
• Significant experience in customer service or commerce.
• Autonomous, curious, and responsive.
• Strong listening and adaptability skills with a customer-oriented mindset.
• Goal-oriented with a focus on performance.
• Emphasis on rigor and organization.

Salary (Rate): undetermined

City: Annecy

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other