Configuration Management Lead/Configuration Manager
Posted 2 weeks ago by eTeam Workforce Limited
Negotiable
Undetermined
Hybrid
Warwick -United Kingdom
Summary: The Configuration Management Lead/Configuration Manager is responsible for establishing and governing the Configuration Management Database (CMDB) to ensure accurate tracking of IT assets and configuration items across the enterprise. This role is crucial for effective IT Service Management (ITSM) and supports various management processes including incident, change, and problem management. The position requires collaboration with cross-functional teams and the implementation of tools to enhance configuration management practices. The role is hybrid, requiring in-office presence once a week in Warwick.
Key Responsibilities:
- Define and implement the Configuration Management strategy, policies, and processes.
- Establish and maintain the CMDB governance framework aligned with ITIL best practices.
- Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
- Manage IT asset life cycle (hardware, software, cloud resources).
- Collaborate with Incident, Problem, Change, and Release Management teams.
- Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc.
- Develop dashboards and reports for CMDB health, data quality, and compliance.
- Engage with cross-functional teams and act as SME for configuration management processes.
- Ensure compliance with internal policies and regulatory requirements.
Key Skills:
- Strong expertise in Configuration Management, CMDB, and IT Asset Management.
- Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management).
- Hands-on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus.
- Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium).
- Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments.
- Familiarity with APIs, automation tools, and Scripting (PowerShell, Python).
- Strong stakeholder management and collaboration abilities.
- Ability to lead cross-functional teams and influence without authority.
- Excellent communication and presentation skills.
Salary (Rate): £477/day
City: Warwick
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Job Title: Configuration Management Lead/Configuration Manager
Work mode: Hybrid
Number of days a week worked in the office: Once a week in Warwick (Tuesdays)
Contract duration: 3 months (extendable to 1 year or even more)
Location: Warwick
Rate:477/day
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JOB DETAILS-
Role Overview
The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes.
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Key Responsibilities
1. Configuration Management Strategy & Governance
Define and implement the Configuration Management strategy, policies, and processes.
Establish and maintain the CMDB governance framework aligned with ITIL best practices.
Ensure standardization of configuration management processes across the organization.
Drive CMDB maturity and continuous improvement initiatives.
2. CMDB Management & Data Integrity
Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
Define CI classes, attributes, relationships, and life cycle management.
Implement processes for CI identification, control, status accounting, and verification/audit.
Conduct regular audits and reconciliation of CMDB data with discovery tools.
3. IT Asset & Service Mapping
Manage IT asset life cycle (hardware, software, cloud resources).
Enable service mapping and dependency mapping across applications and infrastructure.
Integrate CMDB with discovery and monitoring tools for Real Time updates.
Ensure alignment between asset management and configuration management.
4. Integration with ITSM Processes
Collaborate with Incident, Problem, Change, and Release Management teams.
Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment.
Enable accurate service impact visibility during outages or changes.
Drive adoption of CMDB across operations teams.
5. Tools & Automation
Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc.
Leverage automation and discovery tools for CI population and updates.
Define integrations with monitoring, cloud, DevOps, and security systems.
Improve efficiency through Scripting, APIs, and automation frameworks.
6. Reporting & Analytics
Develop dashboards and reports for CMDB health, data quality, and compliance.
Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics.
Provide insights for decision-making and operational improvements.
7. Stakeholder & Team Management
Engage with cross-functional teams (Infrastructure, Cloud, Security, DevOps).
Act as SME for configuration management processes and toolsets.
Lead and mentor CMDB analysts and administrators.
Collaborate with vendors and tool partners.
8. Risk, Compliance & Audit
Ensure compliance with internal policies and regulatory requirements.
Support audit activities and provide CMDB evidence as required.
Identify risks in configuration data and implement mitigation actions.
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Required Skills & Competencies
Technical Skills
Strong expertise in Configuration Management, CMDB, and IT Asset Management
Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management)
Hands-on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus
Knowledge of Discovery tools (eg, ServiceNow Discovery, SCCM, Tanium)
Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments
Familiarity with APIs, automation tools, and Scripting (PowerShell, Python)
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Functional Skills
Service mapping and dependency modelling
Data governance and quality management
IT Operations and Service Management integration
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Leadership Skills
Strong stakeholder management and collaboration abilities
Ability to lead cross-functional teams and influence without authority
Analytical and problem-solving mindset
Excellent communication and presentation skills
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.