Compliance Manager

Legal & Regulatory Compliance Manager (Fixed Term Contract Role)

Main purpose of the job

The Legal & Regulatory Compliance Manager is responsible for ensuring the organization adheres to all applicable laws, regulations, and internal policies. This role involves monitoring regulatory changes, managing compliance frameworks, mitigating legal risks, and supporting business operations with sound legal guidance. To take accountability for legal and non-regulatory compliance assurance and, as well as engaging effectively at Senior Level (both internally and externally) on behalf of the Director of Risk and Compliance. To lead the provision of legal and non-regulatory compliance assurance service to HCLIBS and its clients that ensures and provides assurance of full compliance with legal regulations and to instil a compliant culture amongst HCLIBS employees. Ensure senior level client legal and regulatory compliance assurance relationships are appropriately managed on behalf of the Director of Compliance and Risk.

Key tasks & responsibilities

• Ensure compliance with UK regulatory requirements, including but not limited to UK GDPR, Data Protection Act 2018, and industry-specific regulations
• Monitor updates from regulatory bodies such as Financial Conduct Authority and Information Commissioner’s Office
• Develop and maintain compliance policies, procedures, and controls
• Produce and present legal and regulatory compliance focused papers for the Director of Risk and Compliance to present to the RMAC and other internal committees as required
• Act as alternative for the Director of Risk and Compliance at formal committees and to deputise in his absence as and when required
• Oversee the provision of a proactive compliance service to clients ensuring that HCL IBS’s compliance activity meets the requirements of each client contract.
• Maintain and develop client relationships, especially senior compliance management for each client and executive level roles at each client.
• Identify, assess, and mitigate legal and compliance risks
• Conduct compliance audits and internal reviews
• Implement corrective action plans where gaps are identified
• Lead regular desk-based monitoring of business MI and review/challenge the results of regular compliance control self-assessment results from the business
• Identify requirements for, and direct delivery, of ad hoc projects at the direction of the Director of Risk and Compliance.
• Working with L&D team, ensure the content and scope of training rolled out across HCL IBS is fit for purpose.
• Attend client assurance and governance meetings as Director of Risk and Compliance representative
• Develop and maintain Compliance MI so that base data supports both internal and client needs and enables team to work efficiently and effectively.
• Lead the development and oversee delivery against a proactive desk-based compliance monitoring and oversight annual plan
• Manage the efficient allocation of work and resources within the team
• Deliver on HCL IBS’s performance management framework in the context of the Compliance Monitoring, Oversight and Advisory Technical.
• Constantly review the practices and role of the Compliance team and seek continuous improvement and development of the team
• Support the Director of Risk and Compliance in the execution of his responsibilities as a Board Policy owner.
• Liaise with external regulators, auditors, and legal advisors

Education/ Qualifications/ Training

Educated to degree standard

Professional or recognised compliance qualification

Special Skills/ Knowledge

Understanding of the rules on conduct of business, market conduct, approved persons, training and competence and working knowledge of compliance requirements. Excellent knowledge and understanding of compliance requirements for a UK regulated financial services company Good knowledge of industry best practice in compliance Excellent Customer Focus and Relationship Management skills. Good presentation skills. Good working knowledge of ABI/DPA and HMRC

Experience

12 – 15 years of experience in legal/compliance roles within the UK market Strong knowledge of UK regulatory environment Significant experience of influencing and engaging effectively at Board and Executive levels both internally and externally Good technical experience in the retail insurance Previous experience of working in the outsourcing industry Direct experience of handling difficult compliance situations internally and externally with clients to ensure a positive outcome for the regulated entity

Personal Qualities

Strategic thinker Proactive with senior stakeholders Be able to influence decisions at Board and executive levels. Team Player but must also be capable of working alone Set and achieves high standards Excellent internal and external networker at Board and Executive levels Effective planning and organising Excellent decision making skills Excellent leadership/ management skills Capacity to present facts in an easily understandable way Capable of focusing on detail, but able to see the big picture as well

Special Requirements

Willingness to travel within the UK and abroad