Compliance Consultant / Quality Assurer - 12 month contract UK

Company Description Octopus Computer Associates Ltd is one of Europe's longest-standing technical staffing organizations, specializing in placing consultants since 1976. With offices in London and Brussels, we have been assisting large organizations worldwide for over 40 years, providing quality candidates across the UK, Europe, Americas, and Asia Pacific. Our professional and quality service, built on mutual trust, has established us as recruiting partners to our clients. We continuously strive to improve and exceed expectations, making us stand out in the market.

Role Description This is a full-time, hybrid role based in London for a Compliance Consultant / Quality Assurer on a 12-month contract. The Compliance Consultant / Quality Assurer will be responsible Compliance acting as a a detail-oriented Compliance & Process Control Specialist to ensure that our team operates in line with company policies, industry regulations, and best practices. This role is critical in safeguarding our compliance culture, reviewing and enhancing controls, and fostering collaboration between management and staff to ensure procedures are clear, effective, and consistently followed.

Key Responsibilities

• Monitor team adherence to company compliance rules, policies, and regulatory requirements.
• Review and maintain Standard Operating Procedures (SOPs), job aids, and process documents in collaboration with managers and internal stakeholders.
• Design, implement, and regularly review operational controls to ensure compliance.
• Conduct internal checks, dummy audits, and case reviews to validate adherence to procedures.
• Oversee the staff training compliance program: track completion, follow up with managers, and ensure mandatory trainings are up to date.
• Support the complaints-handling process, ensuring alignment with regulatory standards in the financial and regulated environment.
• Facilitate communication across teams to reinforce compliance awareness and expectations.
• Work closely with management and internal representatives (e.g., compliance, risk, legal teams) to ensure SOPs and job aids meet regulatory and company guidelines.
• Drive continuous improvements by updating SOPs and processes on a regular basis.
• Act as a compliance ambassador within the team, fostering a culture of accountability and integrity.

Qualifications & Skills Proven experience in compliance, audit, risk management, or process control (preferably in a financial services or regulated environment). Strong knowledge of compliance frameworks, complaints handling processes, and regulatory standards. Excellent attention to detail with strong analytical and critical thinking skills. Experience creating, reviewing, and maintaining SOPs, job aids, and internal controls. Strong interpersonal and communication skills to engage with management, staff, and regulatory partners. Ability to conduct audits or case reviews with accuracy and objectivity. Proactive, organized, and capable of managing multiple priorities. Preferred Experience Familiarity with Salesforce as a tool for case management, reporting, and compliance tracking. Experience with regulatory bodies and compliance standards in the financial industry. Prior role in compliance operations, internal audit, or quality assurance. Previous experience in card payments industry 12 month contract Hybrid