Compliance Communications Monitoring

Responsibilities

• Support the Compliance Communications Monitoring function, including the IT aspects of the monitoring system.
• Provide hands-on troubleshooting and administration of the existing communications monitoring tool.
• Review use cases, data quality, keywords, algorithms and screening effectiveness to optimise monitoring.
• Coordinate testing, calibration and quality assurance of the surveillance platform.
• Investigate and resolve screening issues, working closely with IT, Compliance and third-party vendors.
• Support the evaluation and implementation of alternative communications monitoring solutions, including RFPs, requirements gathering and testing.
• Assess proposed technology solutions, identifying risks, opportunities and technical/compliance considerations.
• Manage relationships with internal and external stakeholders, including vendors and Head Office.
• Identify and escalate high-risk findings or incidents promptly.
• Review and update Communications Monitoring policies and procedures and ensure they align with the monitoring solution.

The candidate

• 5+ years’ experience in Communications Monitoring within an overseas bank or similar financial institution.
• Strong knowledge of UK regulatory requirements relating to communications surveillance.
• Experience with communications monitoring system implementation, testing and optimisation.
• Hands-on experience with keyword scanning datasets and surveillance lexicons.
• Experience using automated monitoring tools such as Arctera, Microsoft Purview or Global Relay.
• Strong data analysis and visualisation skills, including Excel and PowerPoint, particularly for MI reporting.
• Excellent research, investigation and problem-solving skills, using both qualitative and quantitative analysis.
• Ability to translate technical concepts, risks and opportunities for both technical and non-technical audiences.
• Degree or equivalent demonstrating strong analytical and written reasoning skills.