Summary: The Complaints Officer (Repairs) role involves managing customer complaints related to repairs, ensuring timely and professional resolutions. The position requires collaboration with internal teams to enhance customer experience while maintaining accurate records of interactions. The role is based in North East England and offers competitive pay with flexible working arrangements. The successful candidate will have a background in housing and customer service.

Key Responsibilities:

• Handle customer complaints in a timely and professional manner.
• Investigate and resolve customer issues, ensuring a fair and satisfactory outcome.
• Maintain accurate records of customer interactions and resolutions.
• Work collaboratively with internal teams to improve customer experience.
• Provide excellent customer service across multiple communication channels.

Key Skills:

• Housing experience (local authority or housing association)
• Previous experience in a customer service, complaints-handling and repairs scheduling roles desired.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to remain calm under pressure and manage difficult conversations.
• Proficiency in Microsoft Office and CRM systems is desirable.

Salary (Rate): 22

City: undetermined

Country: undetermined

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other