Summary: The Complaints Officer role involves managing the entire complaints process for a leading UK financial services provider, focusing on delivering exceptional customer service and ensuring compliance with regulatory standards. The position requires thorough investigation of complaints and collaboration with internal teams to achieve timely resolutions. This 6-month contract offers an opportunity to enhance customer experience while working in a dynamic environment. Candidates with regulated complaints experience in financial services, particularly in pensions or life assurance, are preferred.

Key Responsibilities:

• Managing the full lifecycle of customer complaints, ensuring timely and fair resolutions.
• Investigating complaints thoroughly, identifying root causes, and implementing solutions.
• Collaborating with internal teams to gather necessary information and drive complaint resolutions.
• Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
• Identifying trends in complaints and providing insights to enhance processes and customer experience.

Key Skills:

• Detail-oriented professional with regulated complaints experience in financial services.
• Strong communication skills, capable of handling complex and sensitive issues with empathy and professionalism.
• Problem-solving and analytical skills with a commitment to delivering fair outcomes.
• Ability to manage multiple cases and prioritize workloads effectively.

Salary (Rate): 190

City: Edinburgh

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Finance