Complaints & Information Officer

Summary: The Complaints & Information Officer role is a temporary position focused on managing complaints and information requests, ensuring compliance with relevant legislation. The officer will deliver high-quality responses and support service improvements through insights gained from complaints. The role requires a hybrid working pattern, with an initial emphasis on office-based training.

Key Responsibilities:

• Manage complaints and information requests (FOI/EIR).
• Ensure compliance with legislation.
• Deliver high-quality responses to complaints and information requests.
• Support service improvements through insights gained from complaints.

Key Skills:

• Strong understanding of complaints management and information requests.
• Knowledge of relevant legislation (FOI/EIR).
• Excellent communication and response writing skills.
• Ability to analyze complaints data for service improvement.

Salary (Rate): £14.83 hourly

City: Leicester

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other