Summary: The Complaints Handler is responsible for managing the investigation and resolution of complex concerns, focusing on identifying opportunities for process, policy, and service improvements. The role involves suggesting tailored solutions to enhance overall service delivery. This position requires a proactive approach to problem-solving and a commitment to driving continuous improvement.

Key Responsibilities:

• Own the investigation and resolution process for complex and in-depth concerns.
• Identify areas for process, policy, and service improvements.
• Suggest fit-for-purpose solutions to drive continuous improvement.

Key Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in handling complaints and customer service issues.
• Ability to work independently and as part of a team.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other