Complaints Administrator
Posted 2 weeks ago by Job Switch
Negotiable
Undetermined
Undetermined
Little London, England, United Kingdom
Summary: We are seeking a dedicated Customer Services Advisor Complaints and Information Governance Officer to manage customer complaints and oversee information governance compliance. The role requires strong interpersonal skills and an understanding of governance frameworks to enhance customer satisfaction. You will analyze issues, investigate claims, and ensure accurate recording and management of complaints. Collaboration with various departments is essential to align procedures with organizational policies and regulations.
Key Responsibilities:
- Manage and resolve customer complaints effectively.
- Oversee information governance issues to ensure compliance with data protection regulations.
- Analyze issues and investigate claims related to customer complaints.
- Communicate findings and maintain accurate records of complaints.
- Engage with various departments to align procedures with organizational policies.
- Enhance customer satisfaction by addressing concerns promptly and transparently.
- Advocate for customer needs while maintaining information governance integrity.
Key Skills:
- Strong interpersonal and communication skills.
- Understanding of governance frameworks and complaint resolution protocols.
- Ability to analyze issues and investigate claims.
- Experience in managing customer complaints.
- Knowledge of data protection regulations.
- Attention to detail in recording and managing complaints.
Salary (Rate): undetermined
City: Little London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are seeking a dedicated and professional Customer Services Advisor Complaints and Information Governance Officer (PO1) to join our passionate team. In this multifaceted role, you will be responsible for managing and resolving customer complaints effectively while overseeing information governance issues to ensure compliance with data protection regulations. The ideal candidate will have strong interpersonal and communication skills, coupled with a keen understanding of governance frameworks and complaint resolution protocols. You will play a crucial role in enhancing customer satisfaction by addressing concerns promptly and transparently, thereby fostering a positive environment for both customers and colleagues. Your ability to analyze issues, investigate claims, and communicate findings will be essential to this position. You will also be tasked with ensuring all complaints are recorded accurately and managed throughout the process, always upholding the highest standards of service delivery. As part of your duties, you will engage with various departments to ensure that the procedures are aligned with organizational policies and legislative requirements. Join us in making a difference by advocating for our customers' needs and maintaining the integrity of our information governance systems, ensuring that they are managed in alignment with policy and regulatory standards.