Community Specialist
Posted 1 week ago by eTeam
Negotiable
Undetermined
Hybrid
Leeds, England, United Kingdom
Summary: The Correspondence Officer role involves managing correspondence and providing accurate responses to various stakeholders, including MPs and government ministers, within a hybrid working environment in Leeds. The position requires strong written communication skills and experience in handling formal correspondence, particularly complaints. The role is part of the Customers and Engagement team, which focuses on delivering excellent customer service on sensitive issues. Candidates with experience in constituency case-work are particularly sought after.
Key Responsibilities:
- Managing correspondence and gathering information to provide accurate and timely responses.
- Managing and responding to complaints.
- Analysing data and running reports.
- Providing ministerial briefings.
- Leading on high profile and complex work within the team.
- Working with others to manage reputational risks.
Key Skills:
- Strong written communication skills.
- Proven experience in handling formal correspondence, especially complaints.
- Experience in communications with MPs and senior public organisations.
- Background in constituency case-work is advantageous.
Salary (Rate): undetermined
City: Leeds
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role: Correspondence Officer
Contract Length: 12 months
Location: Leeds Lateral Office (Hybrid 3 days a week onsite)
The Customers and Engagement (C&E) team is a busy team that works with others to deliver excellent customer service to people living and working across Yorkshire. Ensuring we give clear, consistent advice and information on sensitive and emotive issues such as flooding, pollution and regulated sites. We manage a diverse range of requests and correspondence from many different stakeholders and customers including Members of Parliament and Government Ministers.
Main duties are:
- managing correspondence and gathering information in order to provide an accurate and timely response.
- managing and responding to complaints.
- analysing data and running reports.
- providing ministerial briefings.
- leading on high profile and complex work within the team.
- working with others to manage reputational risks.
Additional notes: Strong Written Communication Skills Important
We're particularly looking for individuals with proven experience in handling formal correspond-ence—especially complaints or communications with MPs and senior public organisations. A standout candidate might be someone who has worked in an MP’s office on constituency case-work. Given the recent General Election, there may be a number of such professionals currently in the job market.