Community Specialist (connector)
Posted 1 week ago by Freelancer Club
Negotiable
Undetermined
Undetermined
United Kingdom
Summary: The Community Specialist (connector) role at Freelancer Club involves connecting hiring clients with suitable freelance talent while providing a premium experience for Pro Plus members. The ideal candidate should have 2 to 5 years of freelance experience and be proactive in managing client relationships and matchmaking. Responsibilities include reviewing briefs, promoting job opportunities, and supporting freelancers throughout the process. This position is designed for someone passionate about freelancing and creative work, with strong communication and organizational skills.
Key Responsibilities:
- Review new briefs, authorise jobs, and connect clients with suitable freelancers based on skills and availability.
- Build warm, trusted relationships with clients to facilitate job postings.
- Create engaging social media content to promote roles and attract freelance talent.
- Support Pro Plus members by delivering a personalised experience.
- Communicate with freelancers to clarify briefs and offer guidance.
- Track job progress to ensure smooth operations.
- Identify and resolve issues quickly to enhance client and freelancer experiences.
Key Skills:
- Clear, confident written and verbal communication.
- Natural relationship-builder with clients and creatives.
- Highly organised with experience using project management tools.
- Comfortable creating simple social media content.
- Strong instinct for matching talent to projects.
- Emotionally intelligent and solution-focused.
- Self-motivated and able to work remotely.
- Bonus: experience with WhatsApp for Business, Slack, HubSpot, Canva, or similar tools.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Freelancer Club is on a mission to elevate, educate, and empower freelancers. For over a decade, we’ve supported thousands of independent professionals through meaningful work, advocacy, and training. We proudly lead the #NoFreeWork and ‘Rise, Freelancer’ campaigns and champion a future where freelancers are fairly paid, supported, and celebrated.
The Role
We’re looking for a proactive, empathetic freelancer (must be registered as self-employed and working f/t as a freelancer) to step into a concierge role connecting hiring clients with the right freelance talent. This is ideal for a freelancer with 2 to 5 years’ experience who has the flexibility to respond quickly when new Concierge requests appear. You’ll act as a trusted connector, helping clients find the right freelancers, supporting talent through the process, and helping great projects happen with the support of our matching technology. Alongside matchmaking and relationship management, you’ll also help amplify opportunities through social media content and provide a premium experience for our Pro Plus members.
What You’ll Do
- Matchmaking
- Review new briefs, authorise jobs, clarify details with clients, and connect them with the most suitable freelancers based on skills, availability, budget, and fit. Comfortable talking on the phone, sending messages and emails is a must.
- Client Relationships
- Build warm, trusted relationships with clients so posting a job on Freelancer Club feels effortless and rewarding.
- Job Promotion & Content
- Create simple, engaging social content that helps promote roles needing additional exposure, attract relevant freelance talent, and increase visibility of opportunities across the platform. We have templates in place.
- Pro Plus Member Support
- Help manage and support our Pro Plus members by delivering a more personalised, premium experience, ensuring they feel connected, prioritised, and supported when applying for opportunities.
- Freelancer Support
- Communicate with freelancers to clarify briefs, offer guidance, and prevent early misalignment.
- Platform Oversight
- Track job progress to ensure nothing falls through the cracks (experience using Hubspot or a similar CRM is a bonus).
- Problem Solving
- Spot friction early and resolve issues quickly so both clients and freelancers have a great experience.
Skills & Experience
- Clear, confident written and verbal communication
- Natural relationship-builder with clients and creatives
- Home or office-based freelancer with flexibility to react and ‘dip in’ every day
- Highly organised with experience using project management tools (eg: HubSpot)
- Comfortable creating simple social media content and writing engaging posts
- Strong instinct for matching talent to projects
- Emotionally intelligent and solution-focused
- Passionate about freelancing and creative work
- Able to interpret briefs and translate them into practical freelancer matches
- Self-motivated, able to think on your feet, and comfortable working remotely
- Bonus : experience with WhatsApp for Business, Slack, HubSpot, Canva, or similar tools.
What You’ll Love
- Flexible freelance work that fits around other clients
- Being part of a mission-driven team championing freelancers
- Helping talented creatives access meaningful paid work
- Playing a hands-on role in shaping the future of freelance careers
If you believe in fair pay, creative freedom, and a better future for freelancers, we’d love to hear from you. Immediate start. Get in touch now.