Community Safety Officer
Posted 4 days ago by Kenwood Recruitment Solutions Ltd
Negotiable
Inside
Hybrid
London, UK
Summary: The Community Safety Officer role involves managing cases of anti-social behaviour (ASB) for a housing provider in South London. The position is temporary, lasting 8-12 weeks, with potential for extension, and requires collaboration with internal and external partners to develop effective solutions. Candidates should possess knowledge of ASB legislation and housing management practices, along with strong communication and organizational skills. The role offers a hybrid working model with some remote work flexibility.
Key Responsibilities:
- Take active ownership and direction of cases referred to you.
- Provide specialist advice, guidance and support in respect of ASB and in more complex case work.
- Develop appropriate responses and solutions to ASB in conjunction with internal and external partners and co-ordinate their implementation.
- Use knowledge of legislation to identify and exercise appropriate legal powers to stop anti-social behaviour in cases referred to you.
- Construct the detailed evidential base for legal action, ensuring the provision of clear, coherent and well-detailed witness statements.
- Take responsibility for service-related complaints/queries from customers ensuring a positive customer experience.
- Work enthusiastically and effectively with an established team and contribute to its success.
- Be flexible and adaptable with some remote working.
Key Skills:
- Knowledge of the legislative framework of Anti-Social Behaviour, such as the ASB, Crime and Policing Act 2014.
- Sound knowledge of housing management practice relating to ASB and remedies for breach of tenancy conditions.
- Experience preparing witness statements and accompanying legal documentation.
- Organisational skills and keen attention to detail.
- Strong external awareness, thinking beyond own area of professional expertise.
- Active listening skills, conveying key messages and describing processes clearly and effectively.
- Excellent emotional intelligence and empathy.
- Proficient using Microsoft Office packages.
- Ability to prioritise and cope well under pressure to meet targets.
- Excellent written and verbal communications.
- Full UK driving licence and access to a car is desirable but not essential.
Salary (Rate): £24.45 Hourly
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
My client is an established Housing provider with a property portfolio across South London and surrounding areas.
They are currently seeking 2 x Community Safety officers ( ASB Officers ) to join their team on a temporary basis for 8-12 weeks. The contract may be subject to extension depending on business needs.
The ASB Officer will be responsible for the following key duties:
A day in the life of an ASB Officer
- You will take active ownership and direction of cases referred to you.
- You will provide specialist advice, guidance and support in respect of ASB and in more complex case work.
- You will develop appropriate responses and solutions to ASB in conjunction with internal and external partners and co-ordinate their implementation.
- You will use your knowledge of legislation to identify and exercise appropriate legal powers to stop anti-social behaviour in cases referred to you.
- You will construct the detailed evidential base for legal action. In particular, to ensure the provision of clear, coherent and well-detailed witness statements to facilitate success in such action.
- You will take responsibility for service-related complaints/queries from customers ensuring that the customer experience is positive, professional responded to within set timescales
- You will work enthusiastically and effectively with an established, successful team and contribute to its success.
- You will be flexible and adaptable with some remote working.
What you will need
- Knowledge of the legislative framework of Anti-Social Behaviour, such as the ASB, Crime and Policing Act 2014
- Sound knowledge of housing management practice relating to the management of ASB and remedies available for breach of tenancy conditions
- Experience preparing witness statements and accompanying legal documentation
- Organisational skills and a keen attention to detail
- Strong external awareness, thinking beyond own area of professional expertise.
- Active listening skills, convey key messages and describe processes clearly and effectively
- Excellent emotional intelligence and empathy
- Proficient using Microsoft Office packages
- Ability to prioritise and cope well under pressure to meet targets
- Excellent written and verbal communications
- Full UK driving licence and have access to a car is desirable but not essential
Pay rate: 20.12 per hour PAYE or 24.45 per hour Umbrella- There may be some room for negotiation on pay rates for exceptional candidates and those who can clearly demonstrate their ability to hit the ground running.
This role offers a hybrid working model and will offer some remote working from home during the week.
There is so much more to this exciting role so if you are looking to join a dynamic, fast pace team and have a passion for detail, completing tasks in a timely manner and delivering an excellent customer experience, then please apply.
This is a temporary role and will require the ASB Officer start at short notice. The manager will consider a suitable candidate with up to 2 weeks notice period however candidates who can start immediately or at short notice will be prioritised.
Thank you for taking the time to read through the job details, although a phone call would be more detailed so feel free to contact Haleema via phone or email.
I look forward to reviewing your CV!