Community Officer (Estate Management) - 15 month FTC
Posted 7 days ago by CHP
£37,270 Per year
Fixed-Term
Hybrid
Chelmsford, England, United Kingdom
Summary: The Community Officer role is a 15-month fixed-term contract focused on community stewardship, managing customer and stakeholder relationships within the estates and neighborhoods under CHP's responsibility. The position involves ensuring shared spaces are safe and well-maintained while addressing issues such as anti-social behavior. The officer will also facilitate estate management services and engage with various stakeholders to foster a sense of community. This role requires a proactive approach to problem-solving and customer service within the social housing sector.
Key Responsibilities:
- Offer outstanding service to customers and foster community pride.
- Maintain accurate records of day-to-day work in line with policies and procedures.
- Ensure shared spaces are safe, clean, and well-maintained through inspections and engagement.
- Carry out minor building repairs and clear discarded items from shared spaces.
- Address issues related to fly tipping, neighborhood nuisance, and anti-social behavior.
Key Skills:
- Full driving licence and access to a vehicle for work purposes.
- Experience in delivering housing or estate management services.
- Customer-focused with extensive experience in customer care within the social housing sector.
- Proficient IT skills, including Excel and CRM databases.
- Excellent communication and interpersonal skills.
Salary (Rate): £37,270 yearly
City: Chelmsford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
We are looking for a Community Officer on a 15 month FTC, to be responsible for community stewardship. They will look after our customer and stakeholder relationships in the estates and neighbourhoods that CHP are responsible for. The Community Officer will facilitate estate management services by being a visible presence for our customers and ensuring that shared spaces are safe and suitable for all. They will resolve any issues in shared spaces, including some ASB problems.
What you'll be doing
- Offer an outstanding service to customers, fostering communities that people are proud to live in, and deliver services to the benefit of customers and communities across all tenures.
- Maintain accurate records relating to the day-to-day work in line with our policies and procedures.
- Ensure that shared spaces are safe, clean, and well-maintained through regular inspections and engagement with customers, other CHP teams, contractors, and local stakeholders. This includes aspects of fire and building safety, cleaning, refuse collection and grounds maintenance.
- Carry out minor building repairs, clear discarded items from CHP’s shared spaces, and respond promptly to any issues that could negatively impact on the estates and neighbourhoods.
- Follow policy and procedures to deal effectively with fly tipping, neighbourhood nuisance, ASB, and any other issues that impact on the shared spaces CHP are responsible for.
What we are looking for
- Full driving licence and access to a vehicle for work purposes.
- Proven abilities in delivering housing or estate management services, such as: responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties.
- Customer-focused with extensive experience in customer care techniques and practices within the social housing sector.
- Proficient IT skills, including Excel, office systems and CRM databases.
- Excellent communication and interpersonal competencies.
Please note the office expectancy of this role is as follows: This role will require you to be out on site about 4 days a week with the remaining day to be spent either working from our office or from home. This may vary depending on business need.
Benefits
- The salary for this post will be £37,270 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- CHParticipate volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
- We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.