Community Manager
Posted 1 week ago by ThriveCart
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Community Manager will oversee the ThriveCart community's daily health and engagement, ensuring proactive communication and support for members. This role involves translating internal updates into clear and friendly messages while fostering a welcoming environment aligned with ThriveCart's brand values. The Community Manager will also plan and moderate community events, gather feedback, and advocate for community needs within the company. Strong written communication and organizational skills are essential for success in this position.
Key Responsibilities:
- Actively manage and engage with the ThriveCart community on a daily basis
- Foster a welcoming, helpful, and professional environment aligned with ThriveCart’s brand values
- Encourage meaningful discussion, participation, and peer-to-peer support
- Consistently share product updates, roadmap highlights, timelines, and key dates with the community
- Translate internal information into clear, customer-friendly posts
- Ensure the community is always informed—no silence, no ambiguity
- Serve as the voice of ThriveCart within the community
- Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
- Maintain a consistent tone and message that reflects ThriveCart’s brand standards
- Plan, host, and moderate webinars, tech-ins, and community sessions
- Coordinate agendas, speakers, and follow-ups to ensure smooth execution
- Engage attendees during live sessions and drive post-event discussion within the community
- Support basic affiliate communications within the community
- Share affiliate-related updates, announcements, and key dates
- Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
- Gather community feedback, questions, and sentiment
- Surface recurring themes, concerns, and opportunities to internal teams
- Advocate for the community while aligning with company goals
- Work closely with product, support, marketing, and leadership teams
- Coordinate announcements, launches, and updates to ensure alignment and accuracy
Key Skills:
- Exceptional written communication skills with the ability to simplify complex information
- Strong sense of brand voice, tone, and audience awareness
- Highly organized and proactive—comfortable owning communication without being prompted
- Naturally engaged, visible, and responsive
- Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility
- Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
- 3+ years of experience in community management, customer engagement, social media, or customer-facing roles
- Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
- Proven experience communicating updates, timelines, or announcements to a customer audience
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Overview: As Community Manager, you’ll own the day-to-day health, engagement, and communication within the ThriveCart community. This is a proactive role—not reactive moderation. You’ll consistently provide updates, share timelines and key dates, surface important product and company news, and ensure members feel heard, supported, and excited to be part of ThriveCart. You will be the voice of the brand inside the community, translating internal updates into clear, friendly, and trustworthy communication for our customers.
Key Responsibilities:
- Actively manage and engage with the ThriveCart community on a daily basis
- Foster a welcoming, helpful, and professional environment aligned with ThriveCart’s brand values
- Encourage meaningful discussion, participation, and peer-to-peer support
- Consistently share product updates, roadmap highlights, timelines, and key dates with the community
- Translate internal information into clear, customer-friendly posts
- Ensure the community is always informed—no silence, no ambiguity
- Serve as the voice of ThriveCart within the community
- Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
- Maintain a consistent tone and message that reflects ThriveCart’s brand standards
- Plan, host, and moderate webinars, tech-ins, and community sessions
- Coordinate agendas, speakers, and follow-ups to ensure smooth execution
- Engage attendees during live sessions and drive post-event discussion within the community
- Support basic affiliate communications within the community
- Share affiliate-related updates, announcements, and key dates
- Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
- Gather community feedback, questions, and sentiment
- Surface recurring themes, concerns, and opportunities to internal teams
- Advocate for the community while aligning with company goals
- Work closely with product, support, marketing, and leadership teams
- Coordinate announcements, launches, and updates to ensure alignment and accuracy.
Required Skills:
- Exceptional written communication skills with the ability to simplify complex information
- Strong sense of brand voice, tone, and audience awareness
- Highly organized and proactive—comfortable owning communication without being prompted
- Naturally engaged, visible, and responsive
- Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility.
Experience and Education
- Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
- 3+ years of experience in community management, customer engagement, social media, or customer-facing roles
- Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
- Proven experience communicating updates, timelines, or announcements to a customer audience.