Community Manager (6-month FTC)
Posted 1 week ago by 1000heads
Negotiable
Fixed-Term
Hybrid
London, England, United Kingdom
Summary: The Community Manager role at 1000heads in London is a 6-month Fixed Term Contract focused on delivering engaging social media content and managing online communities for prominent brands. The position requires collaboration with various departmental specialists to create impactful social-first strategies and maintain vibrant conversations with audiences. Ideal candidates should possess a passion for social media, strong copywriting skills, and the ability to innovate within the digital landscape. A background in both B2B and B2C environments is advantageous for this role.
Key Responsibilities:
- Creative copywriting for social media, adapting and publishing content across various channels.
- Community management to stimulate and sustain conversations with brand audiences.
- Moderation of customer-facing queries and experience in escalation.
- Management of editorial calendars and creative campaigns.
- Collaboration with the creative studio to ideate and brief engaging content.
- Building strong client relationships and identifying business development opportunities.
- Researching social tools, platforms, and trends for innovation.
- Working with the insight team to deliver reports and performance tracking.
- Contributing to campaign planning and client brief responses.
- Offering strategic thinking and creative insights for impactful activations.
Key Skills:
- Previous B2B and B2C experience.
- Experience translating technical product information into compelling editorial.
- Strong understanding of social media and its value for brands.
- Excellent written and verbal communication skills.
- Creative content creation skills, both written and visual.
- Excellent organizational, time management, and people management skills.
- Ability to work under pressure with attention to detail.
- Proficiency in various social platforms and tools.
- Creative and disruptive thinking abilities.
- Hands-on experience with social commerce platforms (e.g., TikTok Shop) is an advantage.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: Other
We are looking for a Community Manager to join our Community team in London. Initially, this will be a 6-month Fixed Term Contract (FTC). The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force. To be part of the Community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.
Responsibilities
- Creative copywriting which you are able to flex for all things social, including adapting and publishing content effectively across social channels
- On-the-pulse community management, stimulating and sustaining conversations and relationships with a brand's audience and getting our brands noticed by their target audience
- Moderation of customer-facing queries, with experience of escalation
- Managing the building and day-to-day delivery of editorial calendars and creative campaigns
- Working directly with our creative studio to ideate and brief on engaging content to power our organic social-first activations
- Building strong relationships with your clients and identifying business development opportunities
- Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment
- Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space
- Working directly with our insight team to deliver reports, performance tracking & trend analysis to clients
- Feeding into campaign planning and responses to client briefs in both a strategic and executional capacity
- Offering strategic thinking, creative spark, and commercial understanding to develop impactful activations
Requirements
- Previous B2B and B2C experience are a strong advantage
- Previous experience working with brands that require an element of translating technical product information into compelling editorial is a strong advantage
- An impressive understanding of social media and the value it can offer our brands
- Excellent written and verbal communication skills, you should speak the language of the internet
- An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you
- Excellent organisational, time management & people management skills
- The ability to work under pressure whilst keeping an eye on the finer details
- Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work
- The ability to think creatively (capable of thinking differently and disruptively)
- Hands-on experience of social commerce platforms (e.g. TikTok Shop) is an advantage
Benefits
- Additional holiday day for each year of service, up to 27 days
- Additional festive shutdown period between Christmas and New Years
- Subsidised gym membership
- Private Medical Cover
- Company Pension Scheme
- Personal development fund
- Cycle to work scheme
- Regular company socials/away days
- Regular breakfasts and Thursday drinks
- Flexible working, hybrid 2-3 office days per week
- Plus other cool perks