Community Impact Coach
Posted 4 days ago by A2Dominion Group
£40,000 Per year
Fixed-Term
Hybrid
Staines-Upon-Thames, England, United Kingdom
Summary: The Community Impact Coach role involves providing intensive, personalized support to customers facing complex challenges, helping them stabilize and sustain their tenancies. This position is part of a new approach to neighborhood services at A2Dominion, focusing on building trust and addressing root causes of crises. The role requires collaboration with various agencies to ensure comprehensive support for individuals in need. Candidates should be passionate about making a difference in the lives of vulnerable people.
Key Responsibilities:
- Manage a caseload of 15–20 customers with complex needs, delivering intensive, personalised support.
- Build trust, create personalised action plans, and help customers stabilise, sustain their tenancies, and progress.
- Support customers through the four-phase framework: Stabilising, Managing, Aspiring, and Succeeding.
- Work closely with colleagues and external agencies (NHS, Police, Probation, Local Authorities, CAB) to ensure joined-up support.
- Attend multi-agency meetings such as MARAC, safeguarding forums, and prison release planning.
- Identify and address root causes of crisis, from mental health and domestic abuse to financial hardship or gang involvement.
- Use data and digital tools (Dynamics CE, omni-channel systems) to manage cases and track outcomes.
- Contribute to pilot evaluation and help shape the future Community Impact Coach model.
Key Skills:
- Experience supporting vulnerable people with complex needs, ideally in housing or a community setting.
- Strong knowledge of safeguarding, tenancy sustainment, and issues such as mental health, domestic abuse, or substance misuse.
- Skilled communicator with empathy, resilience, and the ability to manage challenging situations.
- Confident working with partners and agencies to achieve the best outcomes for customers.
- GCSEs in Maths and English, plus a relevant Level 3 qualification (or willingness to work towards one).
- Full UK Driving Licence and access to a vehicle.
Salary (Rate): £40,000.00 yearly
City: Staines-Upon-Thames
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
Community Impact Coach
Location: Ealing or Staines (Hybrid working, with regular travel / on-site presence required)
Salary: £38,627–£40,000
Contract type: 12 months FTC (35 hours per week, Monday to Friday)
Make a real difference – support customers when they need it most
Are you passionate about helping people overcome challenges and build a brighter future? Do you thrive on supporting individuals with complex needs, working collaboratively with partners, and shaping innovative services? If so, this could be the role for you.
As part of our new Customer & Community Operating Model, we’re piloting a fresh approach to neighbourhood services. At the heart of this sits the Community Impact Coach - working directly with customers who face multiple, complex challenges, providing intensive support to help them stabilise, sustain their tenancies, and move forward with confidence. This is more than tenancy sustainment – it’s about building trust, tackling root causes, and helping people achieve lasting positive change.
About us: At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.
Key responsibilities
- Manage a caseload of 15–20 customers with complex needs, delivering intensive, personalised support.
- Build trust, create personalised action plans, and help customers stabilise, sustain their tenancies, and progress.
- Support customers through the four-phase framework: Stabilising, Managing, Aspiring, and Succeeding.
- Work closely with colleagues and external agencies (NHS, Police, Probation, Local Authorities, CAB) to ensure joined-up support.
- Attend multi-agency meetings such as MARAC, safeguarding forums, and prison release planning.
- Identify and address root causes of crisis, from mental health and domestic abuse to financial hardship or gang involvement.
- Use data and digital tools (Dynamics CE, omni-channel systems) to manage cases and track outcomes.
- Contribute to pilot evaluation and help shape the future Community Impact Coach model.
About you
Experience supporting vulnerable people with complex needs, ideally in housing or a community setting.
Strong knowledge of safeguarding, tenancy sustainment, and issues such as mental health, domestic abuse, or substance misuse.
Skilled communicator with empathy, resilience, and the ability to manage challenging situations.
Confident working with partners and agencies to achieve the best outcomes for customers.
GCSEs in Maths and English, plus a relevant Level 3 qualification (or willingness to work towards one).
Full UK Driving Licence and access to a vehicle.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
The role closes on 31st October 2025, we reserve the right to close this role upon appointment of the right candidate.