Communications Support Officer
Posted 5 days ago by East Sussex Healthcare NHS Trust
Negotiable
Undetermined
Undetermined
Eastbourne, England, United Kingdom
Summary: This role as a Communications Support Officer involves providing administrative, design, and practical support for internal communications, social media, publications, events, and digital channels. The position requires skills in writing press releases and managing content across various media platforms. Responsibilities include creating and scheduling social media posts, supporting internal communications, and assisting with events and visits. The role also entails maintaining databases and coordinating administrative tasks within the team.
Key Responsibilities:
- Create and schedule approved posts for social media platforms using Trust tools.
- Take high-quality photos and videos at Trust events and share via social channels.
- Update intranet and website pages with news and images using the CMS.
- Design posters, leaflets, and digital graphics using approved templates.
- Support production of the weekly staff bulletin and monthly team brief packs.
- Update digital signage across Trust sites and distribute materials to wards and departments.
- Maintain accurate contact databases and mailing lists.
- Coordinate print requests, quotes, orders, and deliveries.
- Book rooms, catering, and equipment; minute meetings and track actions.
- Provide on-the-day support for events, including set-up, registration, and photography.
- Run basic social media and website analytics and report key figures to senior staff.
- Monitor the communications inbox and handle routine enquiries under supervision.
- Cover for other team members during leave or sickness and keep shared resources organized.
Key Skills:
- Experience in social media management and content creation.
- Strong writing skills for press releases and internal communications.
- Proficiency in using content management systems (CMS).
- Ability to design graphics and promotional materials.
- Organizational skills for maintaining databases and coordinating events.
- Basic knowledge of social media and website analytics.
- Effective communication skills for handling enquiries and supporting team members.
Salary (Rate): undetermined
City: Eastbourne
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
This role is designed to provide day-to-day administrative, design and practical support across internal communications, social media, publications, events and digital channels, supporting the team while also being able to deploy specific skills, such as writing press releases and internal communications across a range of traditional and social media channels.
Content & Channel Support
- Create and schedule approved posts for Twitter/X, Facebook, Instagram and LinkedIn using Trust tools (e.g. Hootsuite).
- Take high-quality photos and short smartphone videos at Trust events and upload or share via social channels (training provided).
- Update intranet and website pages with news and images using the CMS (training provided).
- Design posters, leaflets and digital graphics using approved templates.
Internal Communications
- Support production of the weekly staff bulletin and monthly team brief packs.
- Update digital signage across Trust sites.
- Distribute posters and leaflets to wards and departments.
Administration & Coordination
- Maintain accurate contact databases and mailing lists.
- Coordinate print requests, quotes, orders and deliveries.
- Book rooms, catering and equipment; minute meetings and track actions.
Events & Visits
- Provide on-the-day support for awards events, public engagement, VIP visits and awareness days, including set-up, registration and photography.
Monitoring & Reporting
- Run basic social media and website analytics and flag key figures to Band 6/7 staff.
- Monitor the communications inbox and handle routine enquiries under supervision.
General
- Cover for other Band 4 team members during leave or sickness.
- Keep the shared drive and photo library organised and up to date.
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation. In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year. There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective. Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application. We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
For further details / informal visits contact:
Name: Richard Milner
Job title: Chief of Staff
Email address: richard.milner5@nhs.net
Telephone number: 0300 131 5996