Commercial Venue Executive, WEBRECRUIT
Posted 4 days ago by Guardian Jobs
£30,000 Per year
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Commercial Venue Executive role involves managing venue bookings and providing exceptional service to clients at a membership organization in London. The position requires coordination with internal teams and oversight of room usage to maximize occupancy and revenue. The successful candidate will also be responsible for updating the venue's website and promoting it to potential clients. This is a permanent, full-time position aimed at a customer-focused professional with venue management experience.
Key Responsibilities:
- Manage venue bookings and deliver exceptional service to internal and external clients.
- Act as the first point of contact for all venue enquiries.
- Confirm arrangements and coordinate requirements with internal teams, including AV, catering, and facilities.
- Oversee the efficient use of rooms, prioritizing commercial bookings to maximize occupancy and revenue.
- Maintain accurate records and prepare event documentation such as proposals, contracts, and invoices.
- Manage and update the venue’s website to drive traffic and enquiries.
- Support marketing initiatives and proactively promote the venue to new clients.
- Deliver high standards of customer service and conduct venue show rounds.
- Upsell additional services and recommend improvements to enhance revenue and service delivery.
Key Skills:
- Proven experience of working in a venue arena.
- Experience within a customer-oriented administrative environment.
- Ability to provide high-quality customer service and deal with enquiries from all levels of stakeholders.
- Experience using a CRM system and room booking and event software.
- Good organisational, interpersonal, and negotiation skills.
Salary (Rate): £30,000 yearly
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
The Organisation
Our client is a membership organisation. They are proud to have achieved workplace accreditations - We invest in people Gold and We invest in wellbeing Silver – which reflect their commitment to their employees.
The Role
Our client is now looking for a Commercial Venue Executive to join them on a permanent, full-time basis. As a Commercial Venue Executive, you will manage venue bookings and deliver exceptional service to both internal and external clients. Acting as the first point of contact for all venue enquiries, you will manage bookings, confirm arrangements, and co-ordinate requirements with internal teams, including AV, catering, and facilities. You will oversee the efficient use of rooms, prioritising commercial bookings to maximise occupancy and revenue, while maintaining accurate records and preparing event documentation such as proposals, contracts, and invoices. Additionally, you will:
- Manage and update the venue’s website, driving traffic and enquiries
- Support marketing initiatives and proactively promote the venue to new clients
- Deliver high standards of customer service and conduct venue show rounds
- Upsell additional services and recommend improvements to enhance revenue and service delivery
Person Specification
To be considered as a Commercial Venue Executive, you will need:
- Proven experience of working in a venue arena
- Experience within a customer-oriented administrative environment, including providing a high-quality customer service and dealing with enquiries from all levels of stakeholders
- Experience using a CRM system and room booking and event software
- Good organisational, interpersonal and negotiation skills
Salary And Benefits
Salary of circa £30,000 per annum, depending on experience, plus bonus
Training and career development
Work/life balance including 26 days’ holiday per annum plus Bank Holidays
Benefits including stakeholder pension scheme, birthday and volunteering leave, life assurance, and private health cover
Miscellaneous extras
This is a unique opportunity for a customer focused professional from a venue management and events background to join a prestigious organisation. Ready to make your mark in a truly iconic setting? Apply now!
The closing date for this role is 23:59hrs (BST) on Thursday 28 August 2025. However, please note that this is a time sensitive recruitment and therefore, the organisation may be interviewing on an ad-hoc basis as and when they receive applications. Our client also reserves the right to close the vacancy early if they receive sufficient applications or have made an appointment.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. So, if you’re interested as a Commercial Venue Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.