Summary: The Commercial Operations Manager role at a global tech consumer brand focuses on managing key operational elements of affordability programs to enhance retail operations. This position requires collaboration across departments to drive efficiency and ensure exceptional customer experiences while managing partner relationships. The successful candidate will oversee program operations and support critical back-end processes. Strong experience in e-commerce operations and data analysis is essential for success in this role.

Key Responsibilities:

• Overseeing program operations including offer management, issue resolution, partner engagement, and financial controls.
• Supporting critical back-end processes to enable program execution.
• Processing invoices and reconcile transactions with external partners.
• Working cross-functionally on terms & conditions and pricing statements.
• Building strong relationships across teams to ensure operational effectiveness.

Key Skills:

• Extensive experience in e-commerce operations support.
• Strong track record in managing consumer-facing programs and delivering business results.
• Expertise in Excel and data analysis.
• Copy writing experience (e.g., terms & conditions, user agreements).
• Strong collaboration, stakeholder management and problem solving abilities.

Salary (Rate): 70000

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other