Commercial Operations Manager

Summary: The Commercial Operations Manager is responsible for leading the operational planning and delivery of Repton Sports Camps, ensuring all logistical aspects are effectively managed. This role involves overseeing daily operations, staff coordination, and maintaining compliance with safeguarding and health standards. The manager also focuses on enhancing participant and parent experiences while ensuring continuous improvement of camp offerings.

Key Responsibilities:

• Lead operational planning for all Repton Sports Camps, ensuring schedules, equipment, accommodation, welfare systems and facilities are fully prepared.
• Facilitate external hirers of Repton facilities to deliver residential and day camp activities.
• Work closely with coaching leads to match operational logistics with the technical requirements of each sport (e.g., swimming, cricket, football, tennis and hockey).
• Oversee the full day-to-day running of camps and commercial activities, ensuring punctual, smooth and safe delivery of all programmed activities.
• Act as the on-site operational lead, resolving issues quickly and maintaining consistent delivery standards.
• Maintain a supportive and visible presence across training venues, residential spaces and communal areas.
• Onboard, train and manage operational, pastoral and seasonal staff to uphold Repton’s expectations for professionalism, safety and participant experience.
• Lead staff briefings, daily coordination and deployment across activities, dining, residential and guest-service areas.
• Uphold Repton School’s safeguarding policies and act as a welfare lead, ensuring all participants are safe, supported and appropriately supervised.
• Ensure full compliance with health & safety procedures, emergency protocols, risk assessments and regulatory standards.
• Create a welcoming, inclusive and aspirational environment where participants feel confident, supported and engaged.
• Manage communication with parents before, during and after camps, providing updates, reassurance and professional handling of enquiries.
• Support the delivery of arrivals, departures, briefings, evening activities and showcase events.
• Oversee logistics across transportation, equipment management, facility utilisation, signage and inventory.
• Coordinate with catering, cleaning, medical, estates and security teams to ensure a high-quality environment throughout camp.
• Monitor programme quality during delivery, ensuring facilities, coaching areas and participant touchpoints meet Repton’s high standards.
• Gather feedback and contribute to the ongoing improvement of Repton Sports Camps and wider commercial offerings.

Key Skills:

• Strong operational planning and management skills.
• Experience in coordinating sports camps or similar activities.
• Excellent leadership and team management abilities.
• Knowledge of safeguarding policies and health & safety regulations.
• Strong communication skills for engaging with participants, parents, and staff.
• Ability to resolve issues quickly and maintain high delivery standards.
• Experience in logistics and operational systems management.
• Commitment to quality assurance and continuous improvement.

Salary (Rate): undetermined

City: Repton

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other