Commercial Account Manager - UK
Posted Today by monday.com
Negotiable
Undetermined
Hybrid
London, England, United Kingdom
Summary: The Commercial Account Manager role at monday.com involves managing the full sales cycle for SMB accounts, focusing on relationship building, negotiation, and customer retention. This hybrid position requires proactive engagement with clients to identify expansion opportunities and drive product usage. The successful candidate will act as a trusted advisor, leveraging their understanding of the monday.com platform to deliver customer ROI. The role is based in London and is part of a dynamic sales team dedicated to exceptional service and product innovation.
Key Responsibilities:
- Own the full sales cycle from relationship building to negotiation and contracting.
- Manage a portfolio of SMB accounts, acting as a trusted advisor.
- Identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell).
- Engage with users and stakeholders to maintain and retain customers.
- Consult with customers on internal processes to drive organizational change.
- Create and implement internal promotion programs to increase product usage.
- Collaborate with team members to ensure successful account management.
- Participate in ongoing training and development to keep pace with product innovation.
Key Skills:
- A minimum of 3 years of B2B SaaS sales, account management, or consulting experience.
- Proven experience managing the full sales cycle.
- Ability to meet renewal and added ARR targets.
- Prior experience in strategy consulting is an advantage.
- Strong customer-facing and presentation skills.
- Excellent written and verbal communication skills.
- Positive attitude, empathy, and energy.
- Evidence of involvement in expansion or renewal strategies.
- Initiative in managing a book of business and testing new pipeline generation approaches.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We're looking for a Commerical Account Manager to join our expanding sales team here in London. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform. Please note that this is a hybrid position of 3 days/week in our London office, at 1 Rathbone Square.
About The Role
The Commercial Account Manager position is a quota-carrying position; you will own the full sales cycle from building relationships with key stakeholders to negotiation and contracting. Proactively own and manage a portfolio of SMB, accounts, becoming their trusted advisor and influencer. Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.) Work to ensure we maintain and retain our customers, through proactively managing and engaging with our users and key stakeholders. Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI. Consult with customers on their internal processes and challenge leaders to drive change across their organisation. Create and implement internal promotion programs within customer organisations to generate awareness and drive usage of monday.com. Partner with others at monday.com to ensure successful account management and surface customer inputs back. Working as part of a global team, with access to ongoing training, and development as we keep pace with the phenomenal product innovation at our company.
Requirements
A minimum of 3 years of B2B SaaS sales, account management or consulting experience working with SMB-sized accounts (up to 250 users) Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building relationships with key stakeholders to negotiation and contracting Own both a renewal target and an added ARR target Prior experience in Strategy consulting - advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives Superb written and verbal communication skills Positive attitude, empathetic, and energetic Evidence of involvement in expansion or renewal strategies, partnering with other parts of the business (marketing, PMM, Product) Experience and evidence in taking the initiative to own your book of business and test and implement new approaches to pipeline generation