Commercial Account Manager (12 month Fixed Term Contract)

About The Role At Uber Eats, we're on a mission to transform the food delivery landscape-and we're looking for a dynamic Account Manager to help drive growth in our markets. In this role, you'll build strong, lasting partnerships with restaurants, using your strategic mindset and analytical skills to help them thrive on our platform. You'll play a key role in optimising performance, unlocking new opportunities, and shaping the future of food delivery in your region. We're looking for highly motivated Account Managers who thrive in fast-paced environments, love collaborating with diverse teams, and are passionate about the food industry. If you're someone who can think big while executing with precision, we'd love to hear from you. Join us in redefining how people eat - one partnership at a time. This role is on a fixed term 12 month contract (maternity cover)

What You'll Do

• Manage a portfolio of restaurants across different geos in the UK and be responsible for its growth and profitability
• Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
• Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.)
• Build effective outreach strategies: Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
• Work with the manager to build scalable processes and standardise best-practices to grow mid-sized SMB accounts at scale
• Track WoW rhythm of the business, and identified the hidden business signals
• Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
• Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising and developing strategies for your portfolio of accounts.
• Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
• Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

What you'll have:

• Minimum 1 year of validated experience in Account Management/Sales or any customer-facing roles
• Ability to influence various audiences both internally and externally using strong verbal and written communication
• Ability to adapt to a constantly evolving fast-paced environment
• Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners
• Understanding the customer needs and overcoming any challenges the business may face
• Project management and a problem-solving demeanour to adjust to the autonomy of the role
• Bonus points for being: Highly autonomous - able to work with minimal oversight
• Ability to fuse business, strategy, finance and legal concepts to lead complex, multifaceted deals
• Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
• Capable to run analysis and/or understand data and transform it into relevant insights
• Strong executive presence and have a track record of outperforming metrics-based business goals
• Effective at operating under pressure and meeting tight deadlines