Collections Training Consultant
Posted 1 day ago by OSB Group
£34,000 Per year
Fixed-Term
Hybrid
Chatham, England, United Kingdom
Summary: The Financial Support Training Consultant will play a crucial role in enhancing the training capabilities of the Financial Support Team, focusing on delivering tailored training solutions to assist customers facing financial difficulties. This position involves designing and delivering training content, engaging with stakeholders, and continuously improving training materials. The role is offered as a 12-month fixed-term contract or secondment, requiring flexibility for occasional travel to the Wolverhampton offices. The ideal candidate will have a passion for training and development within the financial services sector.
Key Responsibilities:
- Delivering core learning content across Financial Support, including inductions, regulatory requirements, soft skills, and operational development.
- Creating Training Approach Documents for senior leadership sign-off.
- Engaging with stakeholders to develop Training Requests and Training Needs Analysis.
- Creating a training schedule to address key development areas and ad hoc material as needed.
- Reviewing and redesigning existing material to enhance learner experience and meet operational requirements.
- Maintaining and monitoring training delivery against the agreed schedule and reporting on progress.
Key Skills:
- Prior experience in designing and delivering training sessions.
- Proven track record of coaching and mentoring colleagues.
- Experience in mortgage collections or arrears roles within Financial Services.
- Strong self-management skills, with the ability to plan, prioritise, and deliver dynamic training programs.
Salary (Rate): £34,000.00 yearly
City: Chatham
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: HR
About the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.
What you will be doing: As a Financial Support Training Consultant, you will have the opportunity to support the training needs of our Financial Support team, ensuring the team is confidently equipped to fully support our customers. This varied role will require you to design and deliver training content and provide follow up leaning support to both individuals and teams within the team. Your responsibilities will include…
- Delivering core learning content across Financial Support, this will include inductions, regulatory requirements, soft skills, operational and management development.
- Creating Training Approach Documents to gain sign off from senior leadership.
- Engaging with stakeholders to develop Training Requests and Training Needs Analysis and gaining sign off from relevant parties.
- Creating a training schedule to address key development areas within Financial Support, as well as creation of ad hoc material as required based on departmental needs and MI.
- Continually reviewing and redesigning existing material to improve learner experience and ensure operational requirements are met.
- Maintaining and monitoring training delivery against agreed schedule and reporting on progress.
This is a fantastic 12-month Fixed Term Contract or Secondment opportunity for a talented individual who is passionate in training and developing others. Flexibility is key to this role, as occasional travel to our Wolverhampton offices may be required to roll out training.
What's in it for you? We offer a base salary dependent on experience from £32,000 - £34,000 and a competitive benefits package including: Enhanced family-focused benefits Hybrid-working Annual bonus opportunity
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us: At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below:
- Prior experience of designing and delivering training sessions
- Proven track record of coaching and mentoring colleagues
- Experience working in a mortgage collections or arrears role within Financial Services.
- Strong skills in self-management, being able to plan, prioritise and deliver a dynamic programme of events and training.
Next steps: Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers
We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.
Diversity, Equity & Inclusion Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply - even if you don't check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.