Collections Specialist
Posted Today by Map Room
Negotiable
Outside
Hybrid
Manchester Area, United Kingdom
Summary: The role of Collections Agent within the UK banking sector involves managing overdue accounts through professional outbound communications. Candidates are expected to have relevant experience in collections, particularly in banking or financial services, and must demonstrate strong communication and negotiation skills. This is a hybrid contracting opportunity for a minimum of 6 months, classified as outside IR35. The position requires a customer-centric approach and the ability to identify and mitigate potential customer harm.
Key Responsibilities:
- Assist customers with the management of overdue accounts through outbound communications.
- Demonstrate relevant experience in outbound collections or recoveries.
- Engage and negotiate effectively with customers to reach sustainable resolutions.
- Identify vulnerability and mitigate potential customer harm.
- Achieve results through strong communication and negotiation skills.
Key Skills:
- Proven experience in outbound collections or recoveries.
- Strong communication and negotiation skills.
- Customer-centric approach emphasizing equitable outcomes.
- Ability to identify vulnerability in customers.
- Tenacity to achieve results.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Collections Agents – UK Banking Sector
Location: Manchester (Hybrid)
Contracting opportunity - Outside IR35
Experience Required: Outbound Collections
Map Room is currently seeking to engage experienced Collections Agents to join a team within the UK banking sector. You will play a pivotal role in assisting customers with the management of overdue accounts through professional and compliant outbound communications. We are looking for individuals who understand the complexity and sensitivity involved in Collections. This position is characterised as a proactive, outbound opportunity, and candidates must demonstrate relevant experience in this domain.
Requirements:
- Proven experience in outbound collections or recoveries, with a preference for candidates from banking or financial services.
- Strong communication and negotiation skills, coupled with a tenacity to achieve results.
- A customer-centric approach that emphasises equitable outcomes.
- Capability to identify vulnerability and mitigate potential customer harm.
- Can engage and negotiate effectively with customers to reach sustainable resolutions.
This is a contracting opportunity for a minimum of 6 months. If you have this experience and background, we would love to hear from you. Follow the link to apply, and please consider the criteria carefully before applying.