Collections Specialist
Posted 1 week ago by Map Room
Negotiable
Undetermined
Onsite
Cardiff, Wales, United Kingdom
Summary: The role of Collections Specialist involves managing inbound and outbound collections calls for a large UK financial services organization. The position requires immediate availability for a 6-month contract in a high-volume contact center environment. Candidates should be experienced in handling collections activities and discussions regarding repayment options with customers in arrears. The role emphasizes compliance with regulatory standards while achieving performance targets.
Key Responsibilities:
- Managing inbound and outbound collections calls with customers in arrears
- Discussing repayment options, payment plans, and customer circumstances
- Working within a dialler-driven environment with call and performance targets
- Ensuring all conversations are handled in line with regulatory and compliance standards
Key Skills:
- Experience working in a high-volume call centre / dialler environment within collections
- Strong understanding of regulated collections processes
- Ability to manage challenging conversations with customers in arrears
Salary (Rate): undetermined
City: Cardiff
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Finance
We are currently supporting a large UK financial services organisation with a project within their collections function, and we’re looking to speak with experienced Collections Agents who can join at short notice. This is a 6 month contract, please only apply if you are available immediately. 2 days office based required. This is a high-volume contact centre environment, handling both inbound and outbound collections activity with customers in arrears.
Role Overview
- Managing inbound and outbound collections calls with customers in arrears
- Discussing repayment options, payment plans, and customer circumstances
- Working within a dialler-driven environment with call and performance targets
- Ensuring all conversations are handled in line with regulatory and compliance standards
Key Experience Required
- Experience working in a high-volume call centre / dialler environment within collections.
- Strong understanding of regulated collections processes
- Ability to manage challenging conversations with customers in arrears
This is a great opportunity for contractors who are comfortable working in a structured contact centre environment and can hit the ground running on a busy collections project.