Colleague Experience UX Researcher

Summary: The Colleague Experience UX Researcher role is focused on enhancing the experiences of over 250,000 store colleagues within a dynamic organization. The position involves leading foundational research, developing research packs, and creating process maps to improve colleague interactions. This contract role requires a passionate UX researcher to collaborate with various stakeholders and drive impactful insights. The position offers a hybrid working arrangement with a daily rate based on experience.

Key Responsibilities:

• Consolidation of existing research on user groups, roles, and profiles of store colleagues.
• Development of research packs, including personas, empathy maps, and other artefacts for product and design teams.
• Creation of process maps to document and enhance colleague journeys.
• Collaboration with the Head of Design and other stakeholders to influence product roadmaps and strategic decisions.
• Generation of impactful hypotheses and insights to drive colleague experience improvements and business value.

Key Skills:

• Strong background in UX research.
• Experience in developing research artefacts such as personas and empathy maps.
• Ability to synthesize existing research and document colleague journeys.
• Excellent collaboration and communication skills.
• Proficiency in engaging with various stakeholders across teams.

Salary (Rate): 650

City: Welwyn Garden City

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT